Free Shipping Over $200
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Members Get Early Access
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New Arrivals Every Thursday
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New season - SS25 Now Available
SUPPORT
FREQUENTLY ASKED
01
ORDERS
Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 1 hour of being placed. After that, your order enters fulfilment and changes are no longer possible. Please email hello@drapefashion.store immediately with your order number if you need to make a change.
Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 1 hour of being placed. After that, your order enters fulfilment and changes are no longer possible. Please email hello@drapefashion.store immediately with your order number if you need to make a change.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number and a link to the carrier's tracking page. Tracking updates typically begin 24 hours after the shipping confirmation is sent.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number and a link to the carrier's tracking page. Tracking updates typically begin 24 hours after the shipping confirmation is sent.
I placed an order but haven't received a confirmation email.
Check your spam or junk folder first. If it's not there, the email address on your order may be incorrect. Contact us at hello@drapefashion.store with the name used at checkout and we'll resend the confirmation.
I placed an order but haven't received a confirmation email.
Check your spam or junk folder first. If it's not there, the email address on your order may be incorrect. Contact us at hello@drapefashion.store with the name used at checkout and we'll resend the confirmation.
Can I use more than one discount code?
Only one discount code can be applied per order. Codes cannot be combined with sale pricing. If you have a referral code and a promotional code, we'd recommend using whichever offers the greater saving.
Can I use more than one discount code?
Only one discount code can be applied per order. Codes cannot be combined with sale pricing. If you have a referral code and a promotional code, we'd recommend using whichever offers the greater saving.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, and Shop Pay. All transactions are processed securely. We do not store card details.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, and Shop Pay. All transactions are processed securely. We do not store card details.
02
SHIPPING
How long does shipping take?
Standard shipping takes 5–7 business days. Express shipping takes 2–3 business days. Overnight delivery is available for orders placed before 12pm. All times are estimates from the date of dispatch, not the order date.
How long does shipping take?
Standard shipping takes 5–7 business days. Express shipping takes 2–3 business days. Overnight delivery is available for orders placed before 12pm. All times are estimates from the date of dispatch, not the order date.
Do you offer free shipping?
Yes — standard shipping is free on all orders over $200. Orders below that threshold are charged $12. Express and overnight shipping rates apply regardless of order value.
Do you offer free shipping?
Yes — standard shipping is free on all orders over $200. Orders below that threshold are charged $12. Express and overnight shipping rates apply regardless of order value.
Do you ship internationally?
Yes. We currently ship to 12+ countries across Europe, the UK, Canada, and Asia Pacific. International delivery typically takes 7–12 business days depending on destination. Duties and taxes are the responsibility of the recipient and are not included at checkout.
Do you ship internationally?
Yes. We currently ship to 12+ countries across Europe, the UK, Canada, and Asia Pacific. International delivery typically takes 7–12 business days depending on destination. Duties and taxes are the responsibility of the recipient and are not included at checkout.
My order hasn't arrived — what should I do?
First check your tracking link for the latest status. If your tracking shows delivered but you haven't received the parcel, check with neighbours and any safe spaces near your door. If the issue persists, contact us at hello@drapefashion.store — we'll open an investigation with the carrier within 24 hours.
My order hasn't arrived — what should I do?
First check your tracking link for the latest status. If your tracking shows delivered but you haven't received the parcel, check with neighbours and any safe spaces near your door. If the issue persists, contact us at hello@drapefashion.store — we'll open an investigation with the carrier within 24 hours.
03
RETURNS
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached. Sale items are final sale and cannot be returned. See our Shipping & Returns page for full details.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached. Sale items are final sale and cannot be returned. See our Shipping & Returns page for full details.
How do I start a return?
Email returns@drapefashion.store with your order number and the item(s) you'd like to return. We'll send a prepaid return label within 24 hours. Once your return is received and inspected, refunds are processed within 3–5 business days.
How do I start a return?
Email returns@drapefashion.store with your order number and the item(s) you'd like to return. We'll send a prepaid return label within 24 hours. Once your return is received and inspected, refunds are processed within 3–5 business days.
How long does a refund take?
Once we receive and inspect your return, refunds are processed within 3–5 business days back to your original payment method. Your bank may take an additional 2–5 days to reflect the amount.
How long does a refund take?
Once we receive and inspect your return, refunds are processed within 3–5 business days back to your original payment method. Your bank may take an additional 2–5 days to reflect the amount.
Can I exchange for a different size or colour?
We don't process direct exchanges. The quickest way is to return your item for a refund and place a new order for the correct size or colour. This ensures you're not waiting on a back-and-forth cycle.
Can I exchange for a different size or colour?
We don't process direct exchanges. The quickest way is to return your item for a refund and place a new order for the correct size or colour. This ensures you're not waiting on a back-and-forth cycle.
04
SIZING
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached. Sale items are final sale and cannot be returned. See our Shipping & Returns page for full details.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached. Sale items are final sale and cannot be returned. See our Shipping & Returns page for full details.
How do I start a return?
Email returns@drapefashion.store with your order number and the item(s) you'd like to return. We'll send a prepaid return label within 24 hours. Once your return is received and inspected, refunds are processed within 3–5 business days.
How do I start a return?
Email returns@drapefashion.store with your order number and the item(s) you'd like to return. We'll send a prepaid return label within 24 hours. Once your return is received and inspected, refunds are processed within 3–5 business days.
How long does a refund take?
Once we receive and inspect your return, refunds are processed within 3–5 business days back to your original payment method. Your bank may take an additional 2–5 days to reflect the amount.
How long does a refund take?
Once we receive and inspect your return, refunds are processed within 3–5 business days back to your original payment method. Your bank may take an additional 2–5 days to reflect the amount.
Can I exchange for a different size or colour?
We don't process direct exchanges. The quickest way is to return your item for a refund and place a new order for the correct size or colour. This ensures you're not waiting on a back-and-forth cycle.
Can I exchange for a different size or colour?
We don't process direct exchanges. The quickest way is to return your item for a refund and place a new order for the correct size or colour. This ensures you're not waiting on a back-and-forth cycle.
05
PRODUCT
What materials do you use?
All DRAPE pieces are made from natural fibres only — wool, cotton, linen, merino, and canvas sourced from responsible mills. Full composition is listed on each product page. We don't use synthetics unless specified.
What materials do you use?
All DRAPE pieces are made from natural fibres only — wool, cotton, linen, merino, and canvas sourced from responsible mills. Full composition is listed on each product page. We don't use synthetics unless specified.
How should I care for my DRAPE pieces?
Care instructions vary by garment and are printed on the interior label. Most wool and merino pieces should be dry cleaned or hand-washed in cold water. Cotton and linen can be machine washed on a gentle cycle. Avoid tumble drying — lay flat or hang to dry.
How should I care for my DRAPE pieces?
Care instructions vary by garment and are printed on the interior label. Most wool and merino pieces should be dry cleaned or hand-washed in cold water. Cotton and linen can be machine washed on a gentle cycle. Avoid tumble drying — lay flat or hang to dry.
Are your products sustainably made?
Yes. We source exclusively from mills with verified sustainability practices and use natural fibres that biodegrade at end of life. Our production runs are deliberately small to reduce waste. Read more on our Brand page.
Are your products sustainably made?
Yes. We source exclusively from mills with verified sustainability practices and use natural fibres that biodegrade at end of life. Our production runs are deliberately small to reduce waste. Read more on our Brand page.
06
ACCOUNT
Do I need an account to place an order?
No. You can check out as a guest. Creating an account lets you track orders, save your address, and access your order history — but it's entirely optional.
Do I need an account to place an order?
No. You can check out as a guest. Creating an account lets you track orders, save your address, and access your order history — but it's entirely optional.
How do I reset my password?
Go to the Account login page and click Forgot password. Enter your email address and we'll send a reset link. The link expires after 24 hours.
How do I reset my password?
Go to the Account login page and click Forgot password. Enter your email address and we'll send a reset link. The link expires after 24 hours.
How do I unsubscribe from emails?
Click the Unsubscribe link in the footer of any email we've sent you. You'll be removed from our mailing list immediately. You'll still receive transactional emails such as order confirmations and shipping updates as these are necessary to fulfil your order.
How do I unsubscribe from emails?
Click the Unsubscribe link in the footer of any email we've sent you. You'll be removed from our mailing list immediately. You'll still receive transactional emails such as order confirmations and shipping updates as these are necessary to fulfil your order.