SHIPPING & RETURNS

All orders are processed within 1–2 business days. Orders placed on weekends or public holidays are processed the next business day. Once your order ships you will receive a confirmation email with a tracking number.

We currently ship to 12+ countries. International orders may be subject to customs duties and taxes, which are the responsibility of the recipient. Delivery times vary by destination — see the rates table for full details.

Email us at returns@drape.store with your order number and the item(s) you'd like to return. We'll send a prepaid return label within 24 hours.

Place the item in its original packaging or any secure box. Attach the prepaid return label to the outside of the parcel.

Drop the parcel at any authorised carrier location. Keep the drop-off receipt as proof of postage.

Once received and inspected, refunds are processed within 3–5 business days back to your original payment method.

We don't process direct exchanges. The fastest way to get a different size or colour is to return the original item for a refund and place a new order. This ensures you get exactly what you want without waiting for a back-and-forth exchange cycle.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos of the issue. We'll arrange a replacement or full refund immediately — no return required for damaged goods.